Ratings & Reviews

Overall Rating

4(191 reviews)99% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by Brooke A. - |Recommended: YesVery clean place, friendly ... — Very clean place, friendly staff and residents The apartments are nice and exactly what it says online. Very nice gym area as well Already love living here
response from property -Brooke, what lovely feedback. We're delighted to see that you're right at home with our just right amenities and friendly atmosphere. Your 5-star comments mean a lot to our team. Thanks for being part of our great community.
submitted by Michael D. - |Recommended: YesI believe it is clean and maintained — Underground parking is nice, not a loud place to live. I do believe that the garbage does pile up a lot - maybe a more frequent pick up at the dumpsters.
response from property -Thank you for the feedback. We will use this review to help better meet the needs of our valued residents.
submitted by Vishwajeeth M. - |Recommended: YesBeen Here for 6 years — I like these apartment building. Me and a friend of mine lived here for more than 6 years. We are both married now and live here with our wives. We love the buildings location and amenities. There are occasional sound complaints either or us OR from us on our upstairs neighbors. we even had to move once because of this issue. This being the only major con, there are of course a lot more pros in my opinion.
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.
Review From Modern Messagesubmitted by Daniella K. - |Recommended: YesQuiet clean community with ... — Quiet clean community with friendly neighbors and helpful staff members. They host events from time to time for the residents such as a breakfast event
response from property -Daniella, your 5-star compliments for our quiet, well-maintained community with a friendly team make our day even brighter. Thanks for highlighting our fun events too. We enjoy knowing that you're right at home here.
Review From Modern Messagesubmitted by Hannah P. - |Recommended: YesOverall since Trinity has t... — Overall since Trinity has taken over, the property has gone down hill. It used to be so great and management used to care about how the property looks. When I go down to the front desk about a concern, I feel like it just gets pushed to the side. Also, I have a dog and I know other people have dogs, but people don’t pick up after their dogs. There are so many piles of dog poop on the property... it’s disgusting Someone needs to hold these people accountable. For instance, poop testing. Other properties do it, I don’t know why Trinity doesn’t. It’s a great way to keep the property clean and hold people accountable for not cleaning up after their pets. Another concern of mine is how easy it is for non- residents to get into the building, especially the upper garage. The door is broken that leads out to the public and it should be locked after 11, like the garage door itself. My fiancé’s car was broken into and damaged along with 2 or 3 other people. There’s really no sense of safety anymore. There also needs to be more cameras at entrances for safely reasons. Another area would be the door, the NW door, I believe. That door has been broken for who knows how long Maintenance here is great. Alex always gets it done in a timely manor. And if Alex can’t do it, there is usually someone out within the week to look at something or fix something.
response from property -Hannah, we value your comments and thank you for taking the time to share them. It's good to see that you approve of the consistently reliable work by Alex and our maintenance team. We regret to hear that you feel pushed to the side on issues like lack of cleanup by pet owners and functioning of the upper garage. It's important to us that you feel heard and completely at home here. We've noted your suggestions regarding the garage and will look into reminding all pet owners of their responsibility to help keep the community clean and well-maintained. If you have any other comments, please contact us at 952-944-8555 or arrivewatertower@trinity-pm.com. We care about your peace of mind.
Review From Modern Messagesubmitted by Lora*@*.Com - |Recommended: YesNoise can be an issue which... — Noise can be an issue which is normal for an apartment. When we first moved in I thought it would be worse. Though our downstairs neighbor has annoyingly loud parties once in awhile until 2 am and I can't sleep during that time.
response from property -We appreciate your 4-star rating and acknowledgment of your favorable living experience. We want to ensure you remain comfortable and satisfied, so please feel free to come by the office to discuss any concern about late-night partying. You may reach out to us at 952-944-8555 or arrivewatertower@trinity-pm.com.
Review From Modern Messagesubmitted by Sheila A. - |Recommended: YesI love dogs so I am happy t... — I love dogs so I am happy to have them in our building. However, I have noticed that not everyone is a responsible owner. Some people are still not picking up the poop as is evidenced by their furtive looks around. If it looks like no one is watching, some owners walk away.
response from property -Sheila, like you, we enjoy having a pet-friendly community. We're sorry to hear that some pet owners are not picking up after their dogs. It must be time to send out a reminder and we will do just that. Thank you for caring about the cleanliness of our fantastic community.
Review From Modern Messagesubmitted by Danielle K. - |Recommended: YesWe love the location of the... — We love the location of the complex. Convenient to shops and restaurants. I was not happy about the move-in process. Felt like I was given the keys and then thrown out to dry. No information was provided unless we asked. Such as how we complete a move-in checklist listing any damages from the prior resident. I feel this type of information should automatically be provided to us.
response from property -Danielle, we want to extend a warm welcome to you. It's good to know that you love our convenient location. However, we regret to hear that your move-in experience left you feeling disappointed. We hope you will permit us to address any move-in service issues and restore your confidence here. Will you please contact us at 952-944-8555 or arrivewatertower@trinity-pm.com so we may determine the best way forward? We want to ensure that you enjoy your home with us. Thank you for your candid review.
Review From Modern Messagesubmitted by Martin S. - |Recommended: YesSo far we like our apartmen... — So far we like our apartment, but the noise level with Old Chicago and Bowlero being next to us is hard to deal with. Especially at night when people and cars get loud.
response from property -Thank you for your review. Please let us know if we may ever be of additional assistance.
Review From Modern Messagesubmitted by Amanda S. - |Recommended: YesSo far so great. We moved i... — So far so great. We moved in Saturday and Colin was awesome during the whole process We are excited for everything that Arrive has to offer Can't wait for summer
response from property -Thank you for taking the time to share this feedback with us. We are happy to be of service.
Review From Modern Messagesubmitted by Jacob U. - |Recommended: YesArrive Watertower has been ... — Arrive Watertower has been a pretty solid place to live. There have also been various upgrades performed with the change of ownership. I would recommend.
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.
Review From Modern Messagesubmitted by Nikhil R. - |Recommended: YesVery Nice Community .Right ... — Very Nice Community .Right in middle of everything.Staff is very friendly ,maintaince is prompt and accurate.Will Definitely recommend this community
response from property -Thank you for your review. We are happy to be of service.
submitted by Nikhil R. - |Recommended: YesVery happy with my Stay — Arrive watertower is very nice community to live. I moved to this community 5 months back, I am really enjoying my stay here at this community. Staff are very friendly, Maintaince is quick , Community is located right in middle of everything.
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.
Review From Modern Messagesubmitted by Ishita J. - |Recommended: YesSpacious apartments, always... — Spacious apartments, always and very helpful management, efficient and quick maintenance staff. At a great location walking distance from Walmart, health club and loads of restaurants. Also has its own fitness center including gym, training space, hot tub and sauna.
response from property -Thank you for your review. We hope you continue to value all of our amenities.
submitted by Bonnie M. - |Recommended: YesGreat Place to Be — I really enjoy living here. The rent is a bit high, but the area and the amenities are worth it Anything you may need is very close by and because it is located between HWY 212 and HWY 494, you can get anywhere quickly. I have never needed to call maintenance, but the one staff member I met was extremely nice. Sometimes other tenants can be loud in the parking lot, but that is the only time I hear anyone else. Overall a great place to live
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.